Different ways to use the support system to it's full potential.

Ultimately, email (trouble tickets) is the best way to get answers to more complicated inquiries and "most" technical issues. While we will be looking at adding a few additional means of finding information and/or obtaining technical support, due to it's nature, email, will always be able to provide the most detailed response to almost all technical issues. A detailed email with all specifics and/or error messages makes diagnosing a lot easier. When sending a email or trouble ticket if you do *NOT* receive a email confirmation from us in 30 mins. (usually takes only a couple of mins.) then we did *NOT* receive a email, if so we do apologize, and ask that you then resubmit your request or use another method of contact.

Our Support system has several different steps to take in finding a answer to a question or problem.

While our email system is the top form of resolving bigger issues, general questions and technical help can be obtained thru several different ways. So all questions and issues should use these following steps to take the best course of action for each.
All above steps to resolve a issue if followed in sequence will provide the most efficient and simplest way to resolve a situation. The more a complex issue, the less of a "hair pulling" experience using the best methods possible to resolve the situation. All available means to contact us is located on our Company Info page

24/7 Live Support.

Currently we have support staff available in several different key areas depending on the nature of issue or question.

  • Live on-site computer technicians 24/7 monitoring & servicing the physical server hardware.
  • Live staff handling software issues 24/7.
  • Sales & Support staff handling issues & questions thru email & trouble ticket 24/7.
  • Sales and Support staff fielding issues & questions by telephone.